Thank you for choosing our Ayurveda website for your wellness needs. We aim to provide you with a satisfying experience. Here is our Refund and Cancellation Policy to ensure transparency and customer satisfaction:
- Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request if the order has yet to be processed or shipped. Once the order is shipped, it cannot be cancelled.
- Refund Eligibility: We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, please contact our customer support team within 14 days of receiving the order to request a refund. To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The request for a refund must be made within the specified time frame.
- Proof of purchase, such as the order number or invoice, must be provided.
- Refund Process: Once your refund request is received and approved, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that it may take 7-10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
- Return Shipping: In case of a refund, the return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product. Please contact our customer support team for detailed instructions on the return process.
- Damaged or Defective Products: If you receive a defective product, please contact our customer support team within 7 days of receiving the order. We may request supporting evidence such as photographs to assess the issue. We will arrange for a replacement or issue a refund, depending on the nature of the problem.
- Non-Refundable Items: Certain items may not be eligible for a refund due to hygiene reasons or specific product characteristics. These items will be marked as non-refundable on our website. Please review the product details carefully before making a purchase.
- Changes to Refund and Cancellation Policy: We reserve the right to modify or update our Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically.
We value your satisfaction and want to ensure a positive experience with our Ayurveda products. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. Your wellness is our priority, and we appreciate your trust in our products and services.